Privacy notice

3GT Booking stores account names and email addresses, property and company details, memberships, reservations, notification preferences, billing records, and administrative activity needed to provide the service.

Who can see what

Public building pages show room availability and occupied time blocks without tenant names, meeting titles, or notes. Signed-in members can see information their property permits. Meetings marked private hide their title from other tenants and paired door displays. Managers and the program owner can access data needed to administer their assigned workspaces or the service.

Email and hosting

We use service providers for secure hosting, data storage, and delivery of account, invitation, reservation, and invoice emails. A scheduling provider can trigger invoice processing and receive execution counts, without receiving tenant or invoice details. These providers process the information needed to operate the service. Contact us for current provider details.

Passwords and cookies

Passwords are stored as salted hashes. A secure, HTTP-only session cookie keeps you signed in. When you select “Remember me,” the session lasts up to 30 days; otherwise it has a 12-hour server limit and a browser-session cookie. Logout ends the current session, and password reset ends prior sessions. This app does not add advertising trackers.

Support conversations

Support tickets store your contact details, messages, selected property, and ticket status. Your conversation is available to you and the service support team; other tenants and property managers cannot browse it. Demo and sales inquiries use private email links and a ticket access cookie. Email replies notify you of updates; use the ticket page to keep your conversation in the app.

Usage analytics

We collect first-party page visits, selected link clicks, application request outcomes, browser and device categories, approximate network location, and referral or campaign information supplied by your browser. The service owner may view visitor IP addresses and request a reverse DNS lookup through a DNS resolver. IP addresses and DNS names do not reliably identify an individual. We do not record passwords, request bodies, private link tokens, or arbitrary URL query strings in analytics.

A browser-session identifier groups visits after up to 30 minutes of inactivity. We honor Do Not Track, Global Privacy Control, and the browser preference below. Analytics is used to operate and improve the service, not for advertising profiles. Detailed events are retained for up to 30 days, and anonymous daily totals and aggregate search-performance imports for up to two years. Routine security and authentication records may still be needed when usage analytics is disabled.

Retention and requests

Reservation and billing history is retained to provide reporting and account records. Canceling a subscription does not automatically delete those records. Contact support@faceflame.com to request access, correction, export, or deletion. Building managers can correct memberships and reservations within their properties.